fREQUENTLY ASKED QUESTIONS 

FAQ 1. Are you a fully insured service provider?

Yes, we hold full public liability insurance.

FAQ 2. Will you need access to electricity?

Not at all. We use top of the range petrol powered equipment, and should we need electricity we will provide our own generators. 

FAQ 3. Do I have to be home?

As long as there is access to your garden, we can just come and do the work. You can either meet us to advise on priorities and leave the team working afterwards, or let us know what’s to be done in advance, which you can then consider completed!

FAQ 4. Can you maintain my garden after the intial tidy up?

We can arrange regular maintenance as per your preferences and needs. We do our very best to always send the same gardeners to you, as they know the way you like things done.

FAQ 5. Do you have a waste carrier licence? 

Yes, our Waste Carrier Licence Number is: CBDU178966

 

FAQ 6. Do you recycle any of the collected waste?

Yes, we aim to recycle around 90% of all the waste we collect. This helps us keep costs low and work towards a greener future.

FAQ 7. Can you take hazardous materials?

No, we do not dispose of hazardous materials including solvents, acids, bio-hazard and gases etc.

FAQ 8. What is incluided in communal area cleaning?

You can tailor your package to suite your requirements but here is a list of common tasks we undertake:

  • Thorough dusting and antibacterial wet-wiping of fixtures, surfaces and woodwork

  • Vacuuming of carpeted, wood and vinyl floors

  • Mopping and rinsing of hard floors

  • Buffing of vinyl and wooden floors (if applicable)

  • Cleaning of coffee machines, kettles and appliances

  • Cleaning of communal toilets and replenishment of toilet rolls, paper towels and soaps

  • Removal of litter

  • Spot cleaning of glass stairwells and entrance areas

FAQ 9. Can I alter my cleaning schedule and tasks at anytime?

Yes. We are very flexible and cleaning schedules can be altered or upgraded at any time. Tasks can be added or removed as needed and the number of cleans can be increased or decreased. Just contact one of our friendly staff to organise any alterations.

FAQ 10. What areas do you cover?

We proudly serve businesses, residential properties, schools and more across Surrey and the South East.

FAQ 11. What time of the day do you clean?

It is important that cleaning does not affect your working day, so our cleaners are available to work around your business hours either before or after the working day.

FAQ 12. How long will the works take?

That depends entirely on the size of the floor and what work is required, for straightforward works of cleaning and sealing  to standard size areas ,we usually complete the works within 1 working day.

FAQ 13. Is the cleaning process very disruptive?

As a general rule the process can be a bit noisy when the machines are working as they have powerful extraction vacuums that can be noisy. The process is contained within the works area and surrounding surfaces protected so not much mess to worry about. We do require a clear area to work within and for access throughout the works without any disturbances to the process.

FAQ 14. I have under floor heating, will it a affect the cleaning?

We request that the under floor heating is shut down a few hours before our visit and not started again until the process is complete and any seal has fully cured.

FAQ 15. Will you move the furniture?

We do require the areas to be cleared of all movable furniture as best as possible, heavy items that are not movable can often be worked around.

FAQ 16. How do you vet the cleaners? 

All our cleaners are fully DBS checked and undergo a full interview before we hire them.

FAQ 17. Can I meet cleaner before the first clean?

Of course! We know the cleaner will be in your home and that personalities are often as important as cleaning standards. Once we choose a cleaner for you, we’ll arrange for them to come along and meet you so that you can approve our choice and discuss the cleaning tasks you require.

FAQ 18. Do I need to provide any cleaning equipment or supplies?

No, these are provided by our professional home cleaning staff and their usage is covered by our insurance. We are able to use our customers cleaning equipment or supplies provided that these meet health and safety requirements.

FAQ 19. Can I change my cleaner if I am not happy?

Yes, of course, we have a large and varied cleaner base and we’d be happy to assign you someone different if you are unhappy for any reason. Just give us a call.

FAQ 20. How long does it take?

Typically a conservatory roof will take over an hour to clean. The time it takes is dependant on the size and style of the conservatory you have, as well as how dirty it is.

FAQ 21. Why shouldn´t I clean it myself?

RoSPA statistics show that there are over 6000 falls a year from conservatories that require hospital treatment (not including the one’s that don’t). Furthermore, domestic cleaning products may well cause damage to the UPVC as they are not filtered sufficiently to remove the abrasive elements that can scratch the surface of the UPVC coating.

FAQ 22. Can you remove wine, tea, coffee?

Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers and children. On average you should clean your carpets every six months.

FAQ 23. Can pet odours and urine be removed?

The deodoriser in our cleaning solution will deal with most pet odours. We use professional spotters specificity designed for the removal of urine.

FAQ 24. Can steam cleaning damage my carpet?

No. Hot water extraction is considered to be the best method for removing embedded soil and other contaminants. It is also the preferred cleaning method by the leading carpet manufacturers.

FAQ 25. When is the best time of year to pressure wash my driveway?

You can pressure wash your driveway any time of year. However, if you have block paving you will need to re-sand the paving after cleaning and in the colder, damper months, , it will not be suitable for this as the blocks are likely to stay damp. Especially if you want to seal your driveway with a protective coating. Then it’s better to do it in the spring or summer months, when the temperatures are higher, and there’s much drier weather.

FAQ 26. What is Driveway sealing?

Sealing is applying a protective coating to your driveway, once the surface is fully dry after cleaning. It can be applied to block paving or to natural stone patio slabs. Sealing basically puts a protective layer on the surface, which is oil and water resistant. It also helps to harden the sand between the gaps, which will help to deter future weed growth.

FAQ 27. What is the best application method for the sealer?

We recommend using a sprayer application for applying sealer. The main reason for this is, when applying a sealer with a roller, especially on block paving (where you have jointing sand in between the blocks). It can roll up some of the sand, and then, get the sand in the surface sealant, which doesn’t leave a good finish.

FAQ 28. Should I pressure wash my driveway or should I soft wash my driveway?

We’re often asked whether it’s best to pressure wash or soft wash a driveway or patio. It really depends on the condition of the driveway or patio. We recommend that you do not pressure wash either surface repeatedly (as in year after year), as recurring pressure washing can lead to damage. This is often seen in block paving.

FAQ 29. What factors influence the price of driveway cleaning?

We’re often asked whether it’s best to pressure wash or soft wash a driveway or patio. It really depends on the condition of the driveway or patio. We recommend that you do not pressure wash either surface repeatedly (as in year after year), as recurring pressure washing can lead to damage. This is often seen in block paving.The condition of the driveway will influence the price. Also, the size of the driveway will obviously influence the price, and other conditions such as  weeds, and the more weed growth there is, then the more moss and algae, and the deeper the dirt. If there’s lots of black spots… The stronger the clean that is needed to bring it up to a good condition.

FAQ 30. What method do you use to clean my windows?

We use pure water to clean your windows.This involves the use of carbon fibre telescopic poles, a soft brush and 100% pure water which we have filtered through a five stage filtration process. The pure water is then left on the windows to dry naturally without leaving any streaks or watermarks. Due to the “Working At Height Regulations 2005” we do not use ladders when cleaning your windows or climb on to flat roofs. Our employees feet are always firmly on the ground.

FAQ 31. Will my windows be smeared?

This system leaves no residue whatsoever due to it not using any detergents. It’s a proven fact that your windows stay cleaner for longer with the pure water cleaning method.

FAQ 32. How often will you clean my windows?

We offer both one-off and regular cleaning for your windows. We recommend that your windows be cleaned every 6-8 weeks, this allows the windows and frames to best kept in their best condition.

FAQ 33. Will you clean my frames?

Yes on every visit we clean glass, frames, sills & doors.

FAQ 34. How much does cleaning a swimming pool cost?

The cost of cleaning your new swimming pool will vary depending on a number of factors. These include the size of the pool and if you need extra features such as fountains.

FAQ 35. Why is it important for my pool chemical and water levels to be correct?

Keeping the right levels in your pool allows for a safe and healthy swimming environment. Not enough chlorine or chemicals can create a haven for bacteria and create unsanitary conditions.

Too many chemicals can cause a harmful environment and dryness of skin, hair and eyes.

FAQ 36. How do I know when my filter should be cleaned?

Its recommend to have the filter broken down and cleaned at least twice a year. Some filters may need to be cleaned more often depending on the swimmer / debris load on the pool.